Everyone here loves it and it has increased our efficiency immeasurably. "We are coming up on 1 year with PACE and the feedback has been outstanding, we want to thank you all for your continued efforts and outstanding service. We would highly recommend any agency looking for a robust yet easy to understand scheduling software to look at Pace Scheduler." Their developers/programmers seem to continue to meet agency needs and look for solutions to our work processes and workflows and we appreciate that. Submitting requests for benefit time is simplified from our heavily paperwork driven past system. Our officer and civilian employees have come to enjoy the easy accessibility of having their schedule. The ease of setting up personnel and schedules saves us time and helps to stay current to the minute on personnel requests for time off and overtime. ![]() The ability to approve officers time requests and know our manpower restrictions from any location with internet access is a large move forward for our agency. The features offered in Pace also exceeds anything we thought we were getting. "Their customer service far exceeded any of our expectations. It's very easy for us to tackle shift changes, create permanent shifts, and fill extra shifts that need to be filled, and the ability to add comp time or overtime helps a lot as well. ![]() A big thanks to the team at PACE that have worked to customize this to our agency and their responsiveness to questions asked along the way." They just sent a blast and checked back at a pre-determined deadline to approve the overtime request. No longer did a sergeant have to call 25 officers to fill a shift. By using the ‘blast’ feature, we significantly improved responses and helped with time management at our sergeant level. Recently we had issues with filling short notice shifts. Officers had very little learning curve and had little challenges migrating to this platform. Paired with the app, this system helped our department modernize scheduling, overtime, and accountability. The robust platform has an easy to use dashboard, extensive flexibility, and customizing options. "Having been part of the group that tested out different platforms for scheduling and part of the training team to train our department once adopted, I could not be happier with the PACE system. It is easy to use and very customizable for any type of schedule no matter the size of the department." ![]() "The Pace Scheduling software is the best solution for scheduling that I have seen in my 34 years of policing. Support has always been fast to respond to us." Pace has made it easier to track our staffing and post overtime when necessary. Like many industries (especially law enforcement) we are very short staffed. "Overall I like Pace and it is an improvement over our old scheduling software. Their efforts should be recognized by your company." The City of Berwyn has instituted a number of new modules over the last year and Brian Curtis and Ryan Caplette helped us through all of it. The product has a variety of useful features, but most importantly is the customer service available. Of all of my vendors, Pace is far and away the most dependable. "The Pace product and service is excellent.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |